All sales are final once a digital product has been delivered, accessed, or redeemed. Because digital items cannot be returned in the same way as physical goods, refunds are only considered when a duplicate payment, failed delivery, or verified store-side issue occurs.
If you need help with an order, please open a customer ticket from your Orders page and include your order ID, the product name, and a clear description of the issue.
Chargebacks or payment disputes may result in account restrictions. Contact support first so we can review the issue properly.